Current Openings

Client Services Representative

Plymouth

Are you a Client Services Representative looking to join an established, growing firm in the Twin Cities? Do you enjoy being the face of a company to external clientele, having high internal visibility while executing multiple projects, all the while using your excellent communication skills to manage client relationships? If so, Messerli Kramer has a job for you in our Plymouth office!

Messerli Kramer provides comprehensive, attorney-managed debt recovery services for our clients, many of which include the nation’s largest businesses and financial institutions. Our thorough understanding of the law, structured collections process, and commitment to compliance makes us more than litigators. We are investigators, negotiators, and above all, partners with our clients. We collaborate with each client and devise a collection strategy specifically tailored to each client’s unique recovery objectives. Further, our commitment to maintaining a positive consumer experience protects the client brand and actually enhances our performance.

Position Details
At Messerli Kramer, Client Services Representatives are trained to work closely with our attorneys and clients to manage their relationship(s) in the following ways:

  • Providing excellent communication to all clients, by anticipating and resolving issues in a manner that exceeds the client’s expectations.

  • Responding to client audit requests and questionnaires by assigned deadlines.

  • Participating in monthly calls, remote audits, and on-site visits.

  • Reviewing client recalls, exception reports of all types, and updates provided by clients to solve critical issues in a time-sensitive environment.

  • Delivering forecast information, various types of logs, and other documentation in the manner required by the client.

  • Communicating regularly with the client to evaluate satisfaction and proactively identify upcoming needs.

Key Attributes

  • Flexibility in their approach to their work

  • Exceptional writing and communication skills

  • Relationship building skills

  • Excellent organization skills

  • Strong attention to detail

  • Comfort making decisions

  • Knowledge of legal process

  • Experience with Microsoft products: Outlook, Excel & Word

Qualifications

  • Have two (2) years post-secondary education or comparable experience

  • Pass a background check and drug screening

Benefits

  • Medical, Dental, Vision, 401k, and other benefits

  • Paid Time Off (PTO) and holiday pay

  • Casual, professional work environment

  • Access to an on-site café and free workout facility

  • Free parking

To apply, email your resume and cover letter to bljohnson@messerlikramer.com.